EILLES.DE / powered by Gourvita GmbH ('EILLES.DE') commits to 100% service and product quality. That's why we roast almost every day and ship all items as soon as possible. Even if transportation takes a few days, you will receive a real fresh coffee most of our competitors are unable to provide.

If any product fails to meet your expectations, we will replace it or refund the price. Please understand that we cannot refund shipping costs. Should you need to return a product, please contact our Customer Service Team and we will arrange everything for you. Please be aware that food items, i.e. coffee, tea, cookies etc. are not returnable. At no point of time you have to risk something.

If you have returned a product, we will arrange a charge-back to you credit card. Please do not initialize this by your own because of additional service fees we cannot cover in this case. We can only refund the product price and no customs tax, shipping costs or costs which have been paid for money transfers etc.

If you operate as a retailer and / or purchase for business needs, Gourvita has to sign a special liability contract. To obtain a valid contract, please contact our special wholesale department. If your order without this contract, all orders are processed as regular standard orders and Gourvita is not reliable for loss of earnings and fixed timings.